Facturation
Demandes de remboursement et problèmes de facturation
Quels abonnements sont disponibles
Un aperçu des abonnements et des options d'essai.
How can I change my invoice date
Learn how billing and invoicing work for Chatex.
Why was my credit card declined
If your payment didn't go through, there could be a few common reasons. Here's how to resolve it.
How can I update the payment method for my subscription
Manage payment details from the billing area in your account, or use the support flow if you cannot access the subscription account.
Can I upgrade or downgrade my subscription plan
Currently, switching between plans is not supported.
How do I cancel my subscription
Use the dedicated cancellation flow and sign in with the same method you used originally.
How can I get a refund
Charges are generally non-refundable except where required by law or in limited checkout or technical-failure cases.
How do I find my Chatex Support Code
Find the support code in the "Your Pro plan is ready" email and use it first in the billing support flow.
How do I download or view my invoices
Signed-in users can download invoices from their account, and billing recovery starts on the support page.
Can I pause my subscription
Pausing your subscription is not currently supported.
How do image generation limits work
A brief explanation of the current code-based image generation limits, including what happens when you see "usage limit reached."
I don't recognize WWW.CHATEX.AI on my bank statement
What the bank statement descriptor means, how Chatex relates to third-party AI brands, and what to gather before support.
I signed up to use ChatGPT, Claude, or Gemini. Was that Chatex
How to tell whether the purchase was for Chatex or for another service using the same model brands.
I was charged but I can't log in
Use the same sign-in method first, then follow the billing recovery steps if you still cannot reach the subscription account.
Still need help?
Our support team is here to help you with any questions or issues you may have.
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