Refund requests and billing issues
Chatex currently offers one free message and paid options shown on pricing or checkout.
Invoice dates are not manually editable in the current product.
Current decline handling covers generic processor declines, invalid card details, security blocks, and some network verification failures.
The current billing page shows your saved payment method, but it does not expose a self-serve edit control yet.
Yes. The current billing page supports switching between the available plans.
Use the dedicated cancellation flow and sign in with the same method you used originally.
Charges are generally non-refundable except where required by law.
Find your support code in the "Your Pro plan is ready" email and learn what to do if you cannot find it.
Signed-in users can download paid invoices from the Invoices page, and billing recovery starts on the support page.
Self-serve pause is not available in the current billing UI.
Image generation availability depends on account access and monthly usage controls.
Use this recovery flow if your bank statement shows WWW.CHATEX.AI and you need to confirm whether the charge belongs to a Chatex account.
Use the billing recovery flow to confirm whether a charge belongs to a Chatex account.
Use the same sign-in method first, then follow the billing recovery steps if you still cannot reach the subscription account.
O teste de 7 dias da Chatex é um teste pago, cobrado de imediato e convertido automaticamente num plano mensal se não for cancelado antes do fim do teste.
Creator Pack is a one-time add-on that can unlock 10 more image generations when it is available for your account.
Chatex does not support removing only the saved card or payment method from an open account.
A nossa equipa de apoio está aqui para ajudar com qualquer dúvida ou problema.
Contactar o apoio