If your statement shows WWW.CHATEX.AI
If your bank statement shows WWW.CHATEX.AI and you do not recognize it, use the billing recovery steps below to check whether the charge belongs to a Chatex account.
What to gather
Search your inbox for the subject Your Pro plan is ready and locate your Chatex support code.
If you cannot find the email, gather any email addresses you may have used, including Apple private relay addresses.
If you still cannot match the account, gather the charge amount, date, card brand, and last four digits before starting support.
Start on the support page so the billing flow can verify the charge before chat opens.