Billing Issues

Refund requests and billing issues

Chatex offers flexible plans to meet different usage needs.

Learn how billing and invoicing work for Chatex.

If your payment didn't go through, there could be a few common reasons. Here's how to resolve it.

Need to switch your credit card or payment provider? Here's how to manage your billing details.

Currently, switching between plans is not supported.

You can cancel your paid subscription at any time through your account settings.

If you believe you're eligible for a refund, here's how to submit a request.

You can access and download your invoices directly from your account.

Pausing your subscription is not currently supported.

Our support team is here to help you with any questions or issues you may have.