Billing Issues
Refund requests and billing issues
What subscription plans are available
Chatex offers flexible plans to meet different usage needs.
How can I change my invoice date
Learn how billing and invoicing work for Chatex.
Why was my credit card declined
If your payment didn't go through, there could be a few common reasons. Here's how to resolve it.
How can I update the payment method for my subscription
Manage payment details from the billing area in your account, or use the support flow if you cannot access the subscription account.
Can I upgrade or downgrade my subscription plan
Currently, switching between plans is not supported.
How do I cancel my subscription
Use the dedicated cancellation flow and sign in with the same method you used originally.
How can I get a refund
Charges are generally non-refundable except where required by law or in limited checkout or technical-failure cases.
How do I find my Chatex Support Code
Find the support code in the "Your Pro plan is ready" email and use it first in the billing support flow.
How do I download or view my invoices
Signed-in users can download invoices from their account, and billing recovery starts on the support page.
Can I pause my subscription
Pausing your subscription is not currently supported.
How do image generation limits work
A brief explanation of the current code-based image generation limits, including what happens when you see "usage limit reached."
I don't recognize WWW.CHATEX.AI on my bank statement
What the bank statement descriptor means, how Chatex relates to third-party AI brands, and what to gather before support.
I signed up to use ChatGPT, Claude, or Gemini. Was that Chatex
How to tell whether the purchase was for Chatex or for another service using the same model brands.
I was charged but I can't log in
Use the same sign-in method first, then follow the billing recovery steps if you still cannot reach the subscription account.
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