Centru de ajutor

Why can't I log in to Chatex?

CXEchipa Chatex
AI
Actualizat acum 2 luni
1 min de citit

Most login issues come from using the wrong sign-in method or expecting a password reset flow that does not exist in the current app.

Notă despre limba articolului

Conținutul acestui articol este momentan disponibil în engleză, în timp ce finalizăm versiunea localizată.

Use the same sign-in method

If you originally signed up with Google, Apple, Microsoft, or email sign-in link, use that same method again. Email sign-in sends a sign-in link; it does not use a classic password reset flow.

Other common cases

  • If you used Sign in with Apple, your account email may be an Apple private relay address.

  • If your account was self-closed, email sign-in can be blocked until support reviews the case.

  • If you were charged but cannot reach the account, start on the support page.