Start with the support flow
The fastest way to get help is to start on the support page. It routes billing and charge issues through a guided verification flow before chat opens, which helps us find the right account faster.
What to prepare for billing issues
Your Chatex support code from the Your Pro plan is ready email, if you have it
Any email addresses you may have used, including Apple private relay addresses
The charge amount, charge date, card brand, and the last four digits if no email lookup works
If the support flow cannot resolve the issue, it will open chat with the collected context already attached. Phone remains a slower fallback on the contact page.