Helpcentrum

Why can't I log in to Chatex?

CXChatex-team
KI
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1 min gelezen

Most login issues come from using the wrong sign-in method or expecting a password reset flow that does not exist in the current app.

Opmerking taal artikel

De hoofdtekst van dit artikel is momenteel beschikbaar in het Engels terwijl we bezig zijn met de gelokaliseerde versie.

Use the same sign-in method

If you originally signed up with Google, Apple, Microsoft, or email sign-in link, use that same method again. Email sign-in sends a sign-in link; it does not use a classic password reset flow.

Other common cases

  • If you used Sign in with Apple, your account email may be an Apple private relay address.

  • If your account was self-closed, email sign-in can be blocked until support reviews the case.

  • If you were charged but cannot reach the account, start on the support page.