Contacting Support
You can contact Chatex Support by opening the Help & FAQ page from the left-hand menu or by visiting chat.chatex.ai/help.
Best Practices for Submitting a Support Request
To help us assist you most efficiently, please include the following information in your support request:
Description of the Issue: Provide a clear and concise explanation of the problem you're experiencing.
Steps to Reproduce: Outline the steps that led to the issue, if applicable.
Timestamps: Include the date and time when the issue occurred, along with your time zone.
Screenshots, Screen Recordings, and Code Snippets: Attach any visual aids that can help illustrate the problem.
Please ensure no personal or sensitive data is included.
Providing these details will enable our support team to address your concerns more effectively.