Help Center

Why was I charged after my 7-day trial?

CXChatex Team
AI
Updated 25 days ago
1 min read

The Chatex 7-day trial is a paid trial that is charged immediately and automatically converts to monthly unless canceled before the trial ends.

The 7-day trial is a paid trial

Chatex offers a 7-day paid trial. The exact trial amount shown at checkout is charged immediately when the trial starts. In many markets this is around $1 or the local equivalent, but the checkout screen is the controlling price.

In some cases, the initial trial payment may appear on your statement as two smaller charges. If that happens, those charges belong to the same trial signup and together make up the total shown at checkout.

What happens after the 7 days

The trial lasts 7 days (168 hours) from payment confirmation.

Unless you cancel before the trial ends, it automatically converts to a monthly subscription and the payment method used at checkout is charged the monthly amount shown there.

Where this is described

This paid-trial and auto-conversion flow is described in the checkout terms and in our Terms of Service and Subscription Policy.

How to stop the monthly conversion

If you do not want the monthly plan, cancel before the trial ends. Canceling during the trial stops the monthly conversion.

If you are not sure which account started the trial, begin on the support page so we can match the charge to the correct account first.