Help Center

Why can't I log in to Chatex?

CXChatex Team
AI
Updated last month
1 min read

Most login issues come from using the wrong sign-in method or expecting a password reset flow that does not exist in the current app.

Use the same sign-in method

If you originally signed up with Google, Apple, Microsoft, or email sign-in link, use that same method again. Email sign-in sends a sign-in link; it does not use a classic password reset flow.

Other common cases

  • If you used Sign in with Apple, your account email may be an Apple private relay address.

  • If your account was self-closed, email sign-in can be blocked until support reviews the case.

  • If you were charged but cannot reach the account, start on the support page.